TratoBuy Back Policy for Customers / Trato Independent Associate:
Customers / Trato Independent Associates may return the products within 30 days of invoice as follows:
SECTION - A
Thanks for shopping with us. Trato stands behind the quality of its products and guarantees your satisfaction. If for any reason you are not completely satisfied with the products, you may return it within 30 days from the date of Invoice of the product which should be notified within one week from purchase as per the terms of the Refund Policy.
If the product is in marketable** condition and is returned within 30 days of invoice date accompanied by the original invoice 5 % of the amount will be deducted towards handling charges and rest of the amount as refund will be given.
If the product is in marketable** condition and is returned within 30 days of invoice date not accompanied by original invoice, then refund after deduction of GST* / Taxes levied and handling charges will be given.
If the product is in Unmarketable*** condition and is returned within 30 days of invoice date refund value will be assessed by Returns officer and appropriate value will be given.
*GST (Goods & Services Tax)
**Marketable refers to products that are unopened and sealed.
***Unmarketable are products, which have been opened and seal broken.
If you need to change the products you may need to have the original customer order receipt copy. Thereafter, the Customer / Trato Independent Associate can exchange the products from the Company within 30 days from the date of invoice and must submit the following at the time of exchange and help us in our services:
Product Return Form
Copy of Purchase bill
Products in original packing and condition
New product should be of equal or higher value in price
Once we have received your item we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.In the event the return of a Product is duly accepted by Trato, the value of such Product, will be calculated as per Section A points no. 1, 2 & 3 and will be refundedto Customer / Trato Independent Associate either to the bank account provided by the Customer / Trato Independent Associate for such refund, or to the payment instrument of the customer / Trato Independent Associate from which payment was made. Trato shall have the sole discretion to determine the mode of reversal from the above options.No cash refunds under any circumstances will be made.
You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable. In some exceptional cases, if the cost of the shipping is paid by the company the shipping cost of the return product will be deducted from the refund amount.