Trato Retail Private Limited has a diplomatic approach towards the Customers / Independent Associate and takes all precautions to offer the best service to the customer / Independent Associate. However in case of unavoidable circumstances Company have a perfect system to solve the problems that customers / Independent Associate may face.
Company will follow the guide lines of Consumer Protection Act 1986 and instruct our individual distributors to do so.
- Customer / Independent Associate can make Grievances in either of the mentioned modes – Calls / Written Application / Email / Walk – in / Online Grievance Cell, etc.
Grievances received will be feeded into the internal Grievance software. A unique track id will be generated against all the grievances and is intimated to the Customers / Independent Associate on his / her registered Email id and Mobile Number.
At first instance Grievance is handled by the executive of the customer care team headed by Grievance Redressal Committee. The executive has a period of 7 working days to resolve the issue. In case executive is unable to handle the problem / grievance up to full satisfaction, the grievance is escalated to the next level of Grievance Redressal Committee
Members of Grievance Redressal Committee are
Name : Adv. Umesh Gupta
Mob. : 9810702814
Email : Adv.Umesh@tratobiz.com
Name : Adv. Namrata Kaushik
Mob. : 9711114142
Email : Adv.Namrata@tratobiz.com
Name : Adv. Vipin Kumar Gupta
Mob. : 9871095591
Email : Adv.Vipin@tratobiz.com