Mechanism of Grievance Redressal

Trato Retail Private Limited has a diplomatic approach towards the Customers / Independent Associate and takes all precautions to offer the best service to the customer / Independent Associate. However in case of unavoidable circumstances Company have a perfect system to solve the problems that customers / Independent Associate may face.

  • Company will follow the guide lines of Consumer Protection Act 1986 and instruct our individual distributors to do so.
  • Customer / Independent Associate can make Grievances in either of the mentioned modes – Calls / Written Application / Email / Walk – in / Online Grievance Cell, etc.
  • Grievances received will be feeded into the internal Grievance software. A unique track id will be generated against all the grievances and is intimated to the Customers / Independent Associate on his / her registered Email id and Mobile Number.
  • At first instance Grievance is handled by the executive of the customer care team headed by Grievance Redressal Committee. The executive has a period of 7 working days to resolve the issue. In case executive is unable to handle the problem / grievance up to full satisfaction, the grievance is escalated to the next level of Grievance Redressal Committee

Members of Grievance Redressal Committee are

Name : Adv. Umesh Gupta

Mob. : 9810702814

Email : Adv.Umesh@tratobiz.com

Name : Adv. Namrata Kaushik

Mob. : 9711114142

Email : Adv.Namrata@tratobiz.com

Name : Adv. Vipin Kumar Gupta

Mob. : 9871095591

Email : Adv.Vipin@tratobiz.com

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